FAQs
Where is the product shipped from? What is the cost of shipping?
We ship orders using DHL or FedEx to the United States and other couriers according to the area. We do offer expedited shipping at the cost of customers' expense and estimated delivery costs/time vary depending on which kind of service is chosen, the weight of the package, and the delivery destination.
1). Is there a minimum order quantity?
No there isn't any minimum order quantity needed. You can buy one bundle, a hundred bundles or more. The more you buy, the more discounts you get.
2). How to pay for my order?
Once you have confirmed the price, you can pay for your order online by PayPal, Credit Card/Debit Card, or Credit Card/Pay Later. A +3%-5% extra charge will be applied to your order price if you choose PayPal.
3). If I pay on your website, is my information safe?
We are sure that our website is legal , which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.
1). I don't like the hair I received, can I return the hair?
Yes. Please look over your order as soon as you receive it. You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request. Please be noticed that the returned items should not be used, colored. But, custom-made orders cannot be exchanged or returned.
2). Do I need to pay for the return shipping?
Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.
1). Why the hair color is different from the website?
In fact, it is really not a quality problem but a normal phenomenon. Here we can guarantee that our products are all for real shooting. But, different monitors have different displays and it may be slight chromatic aberration due to the effects of light, camera pixels, and color differences in monitor resolution during shooting. In this case, the same color number may have a little color difference.
2). How to care for the hair?
· 1. Brush out your wig or extensions gently before washing. Use a soft-bristled brush to remove any tangles.
· 2. Shampoo your extensions. Sweat and dirt cause tangles, so you should wash your hair regularly. Slowly wet your hair while taking a shower. Use a mild shampoo and wash your hair in a downward motion.
· 3. Wash your wig with a hair cleanser or mild detergent. Gently place your wig in a tub filled with cool water and allow the wig to soak for five to ten minutes. Rinse the wig with cool water when finished. Allow your wig to air dry by placing on a mannequin head so it will dry in its natural shape. Do not brush your wig when it is wet.
· 4. Brush your extensions or wig gently after washing. Using a soft-bristled brush or a wide-tooth comb, brush your hair two to three times a day to prevent tangles.
· 5. Spray the hair with a leave-in conditioner daily to help prevent tangles. You can also use a de-tangling product or silicon spray to help your hair extensions and wigs stay tangle-free.
· 6. Tie your hair extension up when sleeping or exercising to prevent tangles. Wear a swimming cap when swimming. If you have a wig, you should remove it when sleeping, exercising or swimming when possible.
· 7. Avoid heat, such as curling irons or hair dryers. Do not blow dry your wig and use heat sparingly on hair extensions.
· 8. Choose the shampoo which can keep high humidity.